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This Policies page governs all SolarLocs™ purchases, invoices, email confirmations, custom production, shipping, and training programs. By placing an order or enrolling in a training program, you acknowledge and agree to the terms below. These policies are binding and enforced consistently.

1. Custom & Made-to-Order Products (Final Sale)

All SolarLocs™ loc extensions and custom hair products are handcrafted, made-to-order items created specifically based on the selections you provide at checkout, including but not limited to:

  • Size (mm range)

  • Length

  • Color or color blend

  • Quantity

  • End type (natural, blunt, etc.)

Because each order is produced uniquely for the client:

  • Orders are considered bespoke and custom-made

  • Refunds, exchanges, and cancellations are governed strictly by the timelines and conditions outlined in Sections 2, 4, and 6 of this policy

Custom-made products are not eligible for standard returns and are handled under our limited exchange and bespoke refund framework only.

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2. Definition of Production Start

For clarity and consistency, production officially begins 72 hours after order placement, or once materials are pulled and work is initiated—whichever occurs first.

72-Hour Modification Window

Customers can request changes to their order within the first 72 hours after it has been placed.

  • Customers may request changes to their order

  • If changes result in a price difference:

    • Customers will be refunded any overpayment, or

    • Billed for any additional cost prior to production

After the 72-hour window:

  • Orders are locked

  • Materials are allocated

  • Labor is committed

No changes, cancellations, or refunds are permitted once production has begun.

3. Order Processing & Production Timeline

Production Time

Most SolarLocs™ products are bespoke and hand-made. Production typically takes 3–4 weeks before shipment.

Orders that include any of the following may require the full production timeframe:

  • Lengths over 14 inches

  • Goddess ends

  • Vivid or custom color blends

  • Specialty finishes

  • Large quantity orders (400+ locs)

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Ready-to-Ship Items

  • Loc samplers and items clearly marked “Ready to Ship” are pre-made

  • These items ship within 72 hours of payment (excluding weekends and holidays)

 

Timeline Disclaimers

  • Production timelines begin after payment is received and order specifications are finalized

  • All production timelines are estimates, not guarantees, due to the bespoke nature of the work

  • Production updates are only provided if additional information is required

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Order Confirmation

  • An Order Confirmation Email is sent once payment is received

  • Receipt of this email confirms your order has entered the production queue

4. Changes, Cancellations & Corrections (Strict)

Changes or Cancellations

  • Change requests must be submitted within 72 hours of purchase

  • During this 72-hour window, customers may request modifications to their order

  • If changes result in a price difference:

    • Customers will be refunded any overpayment, or

    • Billed for any additional cost prior to production

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Cancellations After Production Has Begun

  • Orders cancelled after production has started are subject to a 30% non-refundable bespoke initiation fee, which will be deducted from any eligible refund

  • This fee covers materials sourcing, labor allocation, and production preparation already incurred

After 72 hours, orders are locked for production.

No exceptions will be made for:

  • Installer availability or cancellations

  • Personal scheduling conflicts

  • Misunderstanding of extensions vs. installation services

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Order Corrections

  • Any discrepancies must be reported within 72 hours of receiving the order confirmation email

📧 Contact: solarlocs@gmail.com or admin@solarlocs.com

5. Payment, Invoices & Chargeback Policy

Accepted Payments

  • Full payment at checkout

  • Approved payment plans (where applicable)

Payment Plans

  • Payment plans are automatically billed on scheduled due dates

  • Failure to complete payments may result in delayed production or order cancellation

Invoices

  • Some clients receive bulk invoices issued at once

  • All invoice-based orders must be paid in full no later than 7 days prior to production or class start date

Chargebacks & Payment Disputes

  • Unauthorized chargebacks will be formally disputed

  • Documentation includes order confirmations, this Policies page, production records, and communication history

6. Returns, Refunds & exchanges Policy

Due to the bespoke, custom-made nature of SolarLocs™ loc extensions and products, full refunds are not available once production has begun.

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Exchanges (Limited)

  • Clients may request one (1) exchange for sizing or color adjustments

  • All exchanges must be approved by SolarLocs™ prior to return

  • Approved exchanges are subject to a 30% non-refundable bespoke initiation and restocking fee

  • Original locs must be returned unused and in original condition

  • Return shipping is the responsibility of the client, unless otherwise stated

 

SolarLocs™ Error Resolution

If SolarLocs™ makes a verified error in sizing, color, or length:

  • We will prioritize correcting the issue

  • Return postage will be provided

  • Replacement will be issued in accordance with standard production timelines

 

Refund Processing

  • Refunds, when applicable, are issued only to the original payment method

  • Refunds are processed in accordance with our cancellation and production policies

By completing a purchase and agreeing to our policies at checkout, the client acknowledges and accepts these terms.

7. Shipping Policy

Shipping Timeline

  • Orders ship after production is complete

  • A Shipping Confirmation Email with tracking information is sent once shipped

 

Installation Scheduling Disclaimer (Important)

Clients should not schedule installations sooner than 4 weeks from the order date.

SolarLocs™ does not coordinate installation services and cannot guarantee delivery timelines that align with third-party scheduling.

Address Accuracy

  • Customers are responsible for providing accurate shipping details

  • SolarLocs™ is not responsible for delays or losses due to incorrect addresses

8. Risk Transfer, Lost, Delayed, or Stolen Packages

  • Responsibility transfers to the customer once the carrier marks the package as Delivered

  • SolarLocs™ is not liable for porch theft, carrier delays, or misdelivery

  • Claims for damaged packages must be reported within 48 hours of delivery and may require photo documentation

9. Training, Bootcamps & Certification Programs

Deposits & Payments

  • Deposits are non-refundable

  • Remaining balances may be refunded minus a 30% administrative fee to cover materials, food, housing, and preparation costs already incurred

Rescheduling & Transfers

  • Rescheduling is not guaranteed

  • Future classes may occur in different cities

  • Alternative options (including 1:1 training) may be offered at SolarLocs™ discretion only

10. Intellectual Property & Use Restrictions

  • All SolarLocs™ methods, materials, training content, and certifications are protected intellectual property

  • Unauthorized reproduction, resale, or teaching is prohibited

11. Communication & Response Times

  • Email is the primary communication method

  • Response times may vary during peak and holiday periods

📧 solarlocs@gmail.com | admin@solarlocs.com

12. Agreement to Policies

By completing a purchase or registration with SolarLocs™, you confirm that you have read, understood, and agreed to all policies outlined on this page.

SolarLocs™ — the luxury standard in microloc extensions.

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